FAQs

Although we offer personal appointments, we may have at least two bridal appointments going on at the same time in our general seating area. For this reason, we recommend no more than 3- 4 guest, as too many personalities and opinions can hinder the brides experience.

If you wish to exceed the recommended bridal party limit we do offer a VIP experience that can accommodate up to 7 guests. The VIP experience is a private suite giving you and your guests plenty of space to relax and enjoy your time with us. Additionally, you and your guests will be treated to beverages and sweet treats during your 2 hour appointment. When you are done and ready to leave we have a few gifts for you just to say Thank You. There is a non-refundable fee of $175 charged at the time of booking your appointment.

We ask that everyone in your party be respectful of any other brides and guests who may be in the boutique as well.

We can order gowns between sizes 0 – 30. Our off the rack sample gowns range between sizes 4 - 24.

We do require a non-refundable fee of $25 to book an appointment to be paid at time of booking. If you are wanting to come in on a Sunday we do require a non-refundable payment of $75 to be paid at time of booking your appointment. We also offer a private VIP experience that requires payment of a non-refundable $175 fee to be paid at time of booking the room. For all appointment types there is also a non-refundable no-show fee of $25 for anyone not attending their scheduled appointment time or calling at least 24 hours in advance to cancel their appointment.

If you are needing a dress quick and do not have time to order a gown we have sample gowns available to purchase off the rack. These gowns are still like new and all priced under $1,500. As you are taking your gown home with you that day make sure you are prepared to pay for the dress in full.

We do not. We sell bridal gowns and accessories for the Bride. However, we do recommend Bella Bridesmaids in Jacksonville for Mothers and Maids gowns. They have a fantastic selection to choose from.

There is no need to add additional stress to your wedding planning. Shipping delays and factory holidays can extend the time it takes to get your gown. In order to avoid the risk of not getting your gown in time and to allow time for the alterations you may need we recommend you order your dress 12 months prior to your wedding.

Although Rachel Ann Bridal does not offer alterations services, we are happy to refer you to an expert seamstress in your area. But please note, these seamstresses are performing alterations as part of their own business and not as a part of Rachel Ann Bridal. We are not liable for dress alterations.

All sales are final, no refunds or exchanges will be allowed. Once the dress is ordered after placing your 60% deposit, the balance is required to be paid before the dress arrives. All gowns purchased off the rack are as-is. No refunds are offered on off-the-rack gowns either.

Our boutique contains many white dresses which are not child friendly. As such, it is best to make special arrangements for guests 10 years and younger as our boutique is not set up for children. If any conflicts arise, we will gladly reschedule your appointment.

We ask that you pick up your dress within 7 days once you are notified that your dress has arrived. If after 30 days we are not able to reach you by all possible means, ie. phone, email, text, Facebook, Instagram, you have forfeited all monies paid as well as the dress. At that time the dress will be placed on the racks to be sold. For this reason we verify all contact information is correct.

If you are needing storage for your gown until alterations or wedding day, we do offer storage for a fee of $60/ month. This fee will be charged to the card on file at the beginning of each month. Please ask for Rachel when deciding to store your gown with us.

We now have a room specifically for storing Bride's dresses for as long as they need it. Most times until the gown is taken to the seamstress for alterations. There is a non-refundable monthly charge of $60 that will be charged on the beginning of every month to the card we have on file. Make sure the card on file is accurate at the time of deciding to store your gown with us.

We recommend you bring any undergarments you may wear under your dress as well as your shoes or ones closest to what you plan on wearing. This will allow us to get accurate measurements for special orders. We understand that some Brides may wish to not wear underwear during the regular course of their life; however, we require anyone trying on our gowns to wear underwear during their appointment. If you come to your appointment not wearing underwear or bringing some to wear during your appointment, we have disposable underwear we will provide.

If you have pictures of dresses you like that will help our consultants when picking out dresses during your appointment.

Although we understand the importance of being able to see the dress as it would be in pictures, we ask that you limit your picture taking to only those dresses you are truly interested in. We ask that you refrain from all “modeling sessions” until after your purchase. Once you have said “Yes to the dress” and the payment made we will be happy to let you take as many pictures as you wish as long as your appointment time allows it.

We understand this is often a celebration for the bride saying yes to her perfect dress; however, we are required to have a liquor license to serve any guests an alcoholic beverage. For this reason we have a “non-alcoholic” option we use to toast the Bride saying Yes. We cannot allow our guests to bring their own beverage and consume in our boutique either.

For special order gowns we require full payment due at the time of ordering your gown. However, we can make an arrangement for 60% deposit and monthly payments so that the gown is paid off before it comes in. We do not offer payment arrangements for off the rack gowns.