FAQs

We are here to make your experience with us as enjoyable as possible. Below are some frequently asked questions about our process.

Although we offer personal appointments, we may have at least two bridal appointments going on at the same time in our general seating area. For this reason, we recommend no more than 3- 4 guest, as too many personalities and opinions can hinder the brides experience.

If you wish to exceed the recommended bridal party limit we do offer a VIP experience that can accommodate up to 7 guests. The VIP experience converts the store to a private appointment giving you and your guests plenty of space to relax and enjoy your time with us. Additionally, you and your guests will be treated to beverages and sweet treats during your 2 hour appointment. When you are done and ready to leave we have a few gifts for you just to say Thank You. To book the VIP experience please call the store and pay the $175 non-refundable fee.

We ask that everyone in your party be respectful of any other brides and guests who may be in the boutique as well.

We can order gowns between sizes 0 – 30. Our off the rack sample gowns range between sizes 4 - 24.

If you are booking an appointment for our general seating area during normal business hours we do not charge to make an appointment; however, we do require a credit card be placed on hold to be charged a $50 cancellation fee if you do not show for your scheduled appointment time or if you do not call to cancel before 24 hours of your appointment. If you are wanting to come in on a Sunday we do require a non-refundable payment of $75 to be paid at time of booking your appointment. We also offer a private VIP experience that requires payment of a non-refundable $175 fee to be paid at time of booking the room.

If you are needing a dress quick and do not have time to order a gown we have sample gowns available to purchase off the rack. These gowns are still like new and all priced under $1,100. As you are taking your gown home with you that day make sure you are prepared to pay for the dress in full.

We do not. We sell bridal gowns and accessories for the Bride. However, we do recommend Bella Bridesmaids in Jacksonville for Mothers and Maids gowns. They have a fantastic selection to choose from.

There is no need to add additional stress to your wedding planning. Shipping delays and factory holidays can extend the time it takes to get your gown. In order to avoid the risk of not getting your gown in time and to allow time for the alterations you may need we recommend you order your dress 12 months prior to your wedding.

Although Rachel Ann Bridal does not offer alterations services, we are happy to refer you to an expert seamstress in your area. But please note, these seamstresses are performing alterations as part of their own business and not as a part of Rachel Ann Bridal. We are not liable for dress alterations.

All sales are final, no refunds or exchanges will be allowed. Once the dress is ordered after placing your 60% deposit, the balance is required to be paid before the dress arrives.

Our boutique contains many white dresses which are not child friendly. As such, it is best to make special arrangements for guests 10 years and younger as our boutique is not set up for children. If any conflicts arise, we will gladly reschedule your appointment.

We ask that you pick up your dress within 7 days once you are notified that your dress has arrived. We do not offer storage nor do we have room in the store for it. If after 30 days we are not able to reach you by all possible means, ie. phone, email, text, Facebook, Instagram, you have forfeited all monies paid as well as the dress. At that time the dress will be placed on the racks to be sold. For this reason we verify all contact information is correct.

We recommend you bring any undergarments you may wear under your dress as well as your shoes or ones closest to what you plan on wearing. This will allow us to get accurate measurements for special orders.

If you have pictures of dresses you like that will help our consultants when picking out dresses during your appointment.

Although we understand the importance of being able to see the dress as it would be in pictures, we ask that you limit your picture taking to only those dresses you are truly interested in. We ask that you refrain from all “modeling sessions” until after your purchase. Once you have said “Yes to the dress” and the payment made we will be happy to let you take as many pictures as you wish as long as your appointment time allows it.

We understand this is often a celebration for the bride saying yes to her perfect dress; however, we are required to have a liquor license to serve any guests an alcoholic beverage. For this reason we have a “non-alcoholic” option we use to toast the Bride saying Yes. We cannot allow our guests to bring their own beverage and consume in our boutique either.

If you have a PayPal account, you can apply for PayPal Credit and use the funds to pay for your wedding gown same day. To qualify, you will need to set up a personal PayPal account and apply for PayPal Credit before your appointment. If you do not apply before your appointment, no worries. You can still apply and set up an account while at your appointment; however, the process is a little lengthy so we suggest doing so before. You can find more information on PayPal Credit.

For special order gowns we require 60% deposit due at the time of ordering your gown. Afterwards, you have until the dress comes in to pay the remaining balance so that the gown is paid off before the gown arrives and ready for you to pick it up. We also accept PayPal Credit so you can apply before your appointment if you choose to take advantage of their terms.

If you have more questions about your experience, please feel free to call us at (904) 458-4244 or email us at [email protected]

Book Your Appointment With Us Today!