FAQs

We are here to make your experience with us as enjoyable as possible. Below are some frequently asked questions about our process.

We recommend you order your dress 6-9 months prior to your wedding to allow sufficient time for any alterations needed.

Although Rachel Ann Bridal does not offer alterations services, we are happy to refer you to an expert seamstress in your area. But please note, these seamstresses are performing alterations as part of their own business and not as a part of Rachel Ann Bridal. We are not liable for dress alterations.

Our boutique contains many white dresses which are not child friendly. As such, it is best to make special arrangements for guests 10 years and younger as our boutique is not set up for children. If any conflicts arise, we will gladly reschedule your appointment.

We recommend you bring any undergarments you may wear under your dress as well as your shoes or ones closest to what you plan on wearing. This will allow us to get accurate measurements for special orders.

If you have pictures of dresses you like that will help our consultants when picking out dresses during your appointment.

All sales are final, no refunds or exchanges will be allowed. Once the dress is ordered after placing your 50% deposit, the balance is required to be paid before the dress arrives.

If you are needing a dress quick and do not have time to order a gown we have made arrangements to sell a gown off the rack. In addition we now have a sister store that is off the rack only for Brides who need a gown sooner than 6 months. You can view this store at www.PinkBouquetBridal.com

Most of our gowns are available in size 0 – 30.

Although we understand the importance of being able to see the dress as it would be in pictures, we ask that you limit your picture taking to only those dresses you are truly interested in. We ask that you refrain from all “modeling sessions” until after your purchase. Once you have said “Yes to the dress” and the payment made we will be happy to let you take as many pictures as you wish as long as your appointment time allows it.

We understand this is often a celebration for the bride saying yes to her perfect dress; however, we are required to have a liquor license to serve any guests an alcoholic beverage. For this reason we have a “non-alcoholic” option we use to toast the Bride saying Yes. We cannot allow our guests to bring their own beverage and consume in our boutique either.

If you have a PayPal account, you can apply for PayPal Credit and use the funds to pay for your wedding gown same day. To qualify, you will need to set up a personal PayPal account and apply for PayPal Credit before your appointment. If you do not apply before your appointment, no worries. You can still apply and set up an account while at your appointment; however, the process is a little lengthy so we suggest doing so before. You can find more information on PayPal Credit.

For special order gowns we require 60% deposit due at the time of ordering your gown. Afterwards, you have 4 months to pay the remaining balance so that the gown is paid off before the gown arrives and ready for you to pick it up. We also accept PayPal Credit so you can apply before your appointment if you choose to take advantage of their terms.

If you are booking an appointment for our general seating area during normal business hours we do not charge to make an appointment; however, we do require a credit card be placed on hold to be charged a $50 cancellation fee if you do not show for your scheduled appointment time or if you do not call to cancel before 24 hours of your appointment. If you are wanting to come in on a Sunday we do require a non-refundable payment of $75 to be paid at time of booking your appointment. We also offer a private VIP Suite that requires payment of a non-refundable $150 fee to be paid at time of booking the room.

We ask that you pick up your dress within 7 days once you are notified that your dress has arrived. We do not offer storage nor do we have room in the store for it. If after 30 days we are not able to reach you by all possible means, ie. phone, email, text, Facebook, Instagram, you have forfeited all monies paid as well as the dress. At that time the dress will be placed on the racks to be sold. For this reason we verify all contact information is correct.

Our gowns range in prices from $1,100 – $3,000.

If you have more questions your experience with us, please feel free to call us at (904) 458-4244 or email us at info@rachelannbridal.com

Book Your Appointment With Us Today!