FAQs

We are here to make your experience with us as enjoyable as possible. Below are some frequently asked questions about our process.

Q: How many guests can I bring?

A: 
Although we offer personal appointments, we may have at least two bridal appointments going on at the same time. We will do our best to accommodate any size entourage, however, we recommend no more than 3- 4 guest, as too many personalities and opinions can hinder the brides experience. If you wish to exceed the recommended bridal party, we ask that everyone in your party be respectful of any other brides and guests who may be in the boutique as well.

Q: How long does it take to get a dress once ordered?

A: 
We recommend you order your dress 6-9 months prior to your wedding to allow sufficient time for any alterations needed.

Q: Do you do alterations?

A: 
Although Rachel Ann Bridal does not offer alterations services, we are happy to refer you to an expert seamstress in your area. But please note, these seamstresses are performing alterations as part of their own business and not as a part of Rachel Ann Bridal. We are not liable for dress alterations.

Q: Are children allowed?

A: 
Our boutique contains many white dresses which are not child friendly. As such, it is best to make special arrangements for guests 10 years and younger as our boutique is not set up for children. If any conflicts arise, we will gladly reschedule your appointment.

Q: What should I bring to my appointment?

A: 
We recommend you bring any undergarments you may wear under your dress as well as your shoes  or ones closest to what you plan on wearing. This will allow us to get accurate measurements for special orders.
 
If you have pictures of dresses you like that will help our consultants when picking out dresses during your appointment.

Q: Do you give refunds or cancellations?

A: 
All sales are final, no refunds or exchanges will be allowed. Once the dress is ordered after placing your 50% deposit, the balance is required to be paid before the dress arrives. 

Q: Do you sell your sample dresses?

A: 
If you are needing a dress quick and do not have time to order a gown we have made arrangements to sell a gown off the rack. In addition we now have a sister store that is off the rack only for Brides who need a gown sooner than 6 months. You can view this store at www.PinkBouquetBridal.com

Q: What size dresses do you sell?

A: 
Most of our gowns are available in size 0 – 30.

Q: Am I allowed to take pictures of the dresses?

A: 
Although we understand the importance of being able to see the dress as it would be in pictures, we ask that you limit your picture taking to only those dresses you are truly interested in. We ask that you refrain from all “modeling sessions” until after your purchase. Once you have said “Yes to the dress” and the payment made we will be happy to let you take as many pictures as you wish as long as your appointment time allows it.

Q: Do you offer champagne for toasting?

A: 

We understand this is often a celebration for the bride saying yes to her perfect dress; however, we are required to have a liquor license to serve any guests an alcoholic beverage. For this reason we have a “non-alcoholic” option we use to toast the Bride saying Yes. We cannot allow our guests to bring their own beverage and consume in our boutique either. 

Q: Do you offer financing for wedding gowns?

A: 

If you have a PayPal account, you can apply for PayPal Credit and use the funds to pay for your wedding gown same day. To qualify, you will need to set up a personal PayPal account and apply for PayPal Credit before your appointment. If you do not apply before your appointment, no worries. You can still apply and set up an account while at your appointment; however, the process is a little lengthy so we suggest doing so before. You can find more information on PayPal Credit.

Q: Do you offer Lay-A-Way?

A: 

For special order gowns we require 50% deposit due at the time of ordering your gown. Afterwards, you have 4 months to pay the remaining balance so that the gown is paid off before the gown arrives and ready for you to pick it up. If you are purchasing your gown off the rack the full amount is due that same day.

Q: Do you charge to book an appointment?

A: 

We do not charge to make an appointment; however, we do require a credit card be placed on hold to be charged a $50 cancellation fee if you do not show for your scheduled appointment time or if you do not call to cancel before 24 hours of your appointment.

Q: How long do I have to pick up my dress once it arrives?

A: 

We ask that you pick up your dress within 7 days once you are notified that your dress has arrived. We do not offer storage nor do we have room in the store for it. If after 30 days we are not able to reach you by all possible means, ie. phone, email, text, Facebook, Instagram, you have forfeited all monies paid as well as the dress. At that time the dress will be placed on the racks to be sold. For this reason we verify all contact information is correct.

Q: What price range are your gowns?

A: 

Our gowns range in prices from $1,100 – $3,000.

If you have more questions your experience with us, please feel free to call us at (904) 458-4244 or email us at info@rachelannbridal.com

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