Q:
How many guests can I bring?
Q:
How long does it take to get a dress once ordered?
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Do you do alterations?
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Are children allowed?
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What should I bring to my appointment?
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Do you give refunds or cancellations?
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Do you sell your sample dresses?
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What size dresses do you sell?
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Am I allowed to take pictures of the dresses?
Q:
Do you offer champagne for toasting?
We understand this is often a celebration for the bride saying yes to her perfect dress; however, we are required to have a liquor license to serve any guests an alcoholic beverage. For this reason we have a “non-alcoholic” option we use to toast the Bride saying Yes. We cannot allow our guests to bring their own beverage and consume in our boutique either.
Q:
Do you offer financing for wedding gowns?
If you have a PayPal account, you can apply for PayPal Credit and use the funds to pay for your wedding gown same day. To qualify, you will need to set up a personal PayPal account and apply for PayPal Credit before your appointment. If you do not apply before your appointment, no worries. You can still apply and set up an account while at your appointment; however, the process is a little lengthy so we suggest doing so before. You can find more information on PayPal Credit.
Q:
Do you offer Lay-A-Way?
For special order gowns we require 50% deposit due at the time of ordering your gown. Afterwards, you have 4 months to pay the remaining balance so that the gown is paid off before the gown arrives and ready for you to pick it up. If you are purchasing your gown off the rack the full amount is due that same day.
Q:
Do you charge to book an appointment?
We do not charge to make an appointment; however, we do require a credit card be placed on hold to be charged a $50 cancellation fee if you do not show for your scheduled appointment time or if you do not call to cancel before 24 hours of your appointment.
Q:
How long do I have to pick up my dress once it arrives?
We ask that you pick up your dress within 7 days once you are notified that your dress has arrived. We do not offer storage nor do we have room in the store for it. If after 30 days we are not able to reach you by all possible means, ie. phone, email, text, Facebook, Instagram, you have forfeited all monies paid as well as the dress. At that time the dress will be placed on the racks to be sold. For this reason we verify all contact information is correct.
Q:
What price range are your gowns?
Our gowns range in prices from $1,100 – $3,000.
If you have more questions your experience with us, please feel free to call us at (904) 458-4244 or email us at info@rachelannbridal.com